What I claim, backed up. Every case follows the same format: context, decision, and measurable result. Where I can, I link verifiable evidence; where I can’t, I explain why.
End-to-end enterprise program delivery (PMBOK/PRINCE2/Agile) with consistent on-time, on-budget execution, and technical documentation achieving a 70% win rate on competitive bids.
End-to-end digital transformation: an IT strategy aligned with the EU digital agenda, real-time analytics for decision-makers, and an ENS/NIST security framework with verified GDPR compliance.
Supervision of IT service contracts across a €2M+ portfolio: 98% SLA compliance and a 35% reduction in incident resolution time through continuous flow optimization.
Redesign of ServiceNow RITM workflows: 40% of manual request processes automated and +28 points in internal user satisfaction.
Digital transformation programs for large accounts: nationwide migration from legacy analog platforms to digital, 4G/5G deployments, IoT ecosystems and fiber rollouts, with cross-functional teams and iterative delivery.